With over 25 years of experience in the window and door industry, our company is proud to offer an exceptional aftersales service that truly sets us apart. Our dedicated office team is always ready to assist with any enquiries or concerns and will maintain contact through to resolution. Our after sales manager has 20 years’ experience in the industry and is backed up by our technical team and in house installation team. Between them there isn’t much we haven’t seen, so we can find the solution swiftly. For on-site support, our professional team of experts are available to fit replacement parts, or carry out repairs and maintenance with unmatched precision and care. We’re committed to providing ongoing support, guaranteeing that your windows and doors continue to perform flawlessly for years to come. Trust in our reliable service, built on decades of expertise and a passion for customer satisfaction.
Aftercare
Dedicated aftersales service
Helpful videos on our YouTube channel
Discover a wide range of helpful videos on our YouTube channel, from adjusting door hinges to removing and replacing window sashes, our range of tutorials cover everything you need to know. Our aftersales team are also on hand to answer any of your questions or queries and can be contacted on 01484 463336.
What sets our aftersales team apart?
Decades of experience
Both our office and on-site team have been with the company for many years and know our products inside out.
Responsive dedicated office team
We know that when a problem arises, you want to be able to speak someone straight away. Our dedicated office team is always on hand to take your call.
Dedicated site team
We have a team on the road at all times who have excellent problem solving skills and offer comprehensive support, from minor adjustments to major replacements.
Backed up by in-house fitting team
We have an inhouse fitting team directly employed by 21°, they provide support to our after sales team and can provide additional site support when required.
Parts stock
We have a stock of parts on hand in our UK warehouse and can have things despatched the same day.
Nationwide coverage
We have the ability to serve customers across a wide geographical area, ensuring that help is always available, regardless of location.
21 Degrees are often my first choice - not just because they offer excellent products but because their customer support and aftercare is second to none.
Gil Schalom, GSD Architecture
Up to 10 year warranty on all frames, glazing, hardware and finishes for your windows.
Our frames, glazing, window hardware and finishes are guaranteed against defective materials or workmanship for a period of 10 years from the date of your delivery and installation.
FAQs
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Yes, we have a dedicated aftersales team with 2 full time office staff and a team on the road. The team have decades of experience along with useful documents, guides and videos available.
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Yes, please contact the team.
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Yes, we do! Please contact the team for more information.
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Yes, we use 3 star Brisant ULTION cylinders and our hardware is all multi point locking.
Questions about your installation and aftercare?
We're here to help. If you have any questions please get in touch with our team on 01484 463336 or email windowsaftersales@21degrees.com
